Altoona, PA · Central Pennsylvania
Turn missed calls into booked jobs.
AI call answering and lead follow-up for service businesses in Central Pennsylvania. We set it up around your hours and the tools your team already uses.
- Works with the tools you already use
- Your team can take over at any point
- No promises about revenue
- 01
Call or inquiry
Missed call · 6:42 PM
After hours - 02
Lead captured
No heat · Altoona
Urgency: today - 03
Appointment or callback
Tue · 8:00 to 10:00 AM
Window held - 04
CRM updated
Lead #2481 · team alerted
Handoff ready
Missed call → text → window → record
Human handoff available
Most of your week goes to work you don’t get paid for.
It’s the phone, the estimates, the retyping, and the things you promised to remember. None of it needs to be done by hand.
- 01
The phone rings while you're working
You're on a roof, under a sink, or with a customer. The call goes to voicemail. The next call goes to whoever picks up.
- 02
After-hours inquiries go cold
Someone messages at 8 p.m. about a quote. Nobody sees it until the next afternoon. By then, they've moved on.
- 03
Follow-up depends on memory
Estimates go out and then wait. Someone remembers to check in when they have a minute, not when the customer is ready.
- 04
The same admin, every day
Name, address, service, notes. You type them into the inbox, the spreadsheet, and the field-service app. Three times, by hand.
Missed Call to Booked Job
A simple way to catch missed calls and after-hours inquiries. The caller gets a quick response, your team gets the details, and the lead doesn't sit in a voicemail box until tomorrow.
The system handles the repetitive calls. Your team handles the judgment calls. Every flow has a way to reach a person, and we check that it works with your phone, calendar, and CRM before we build it.
What the system can include
- 01AI answering for after-hours and overflow calls, or just the calls you choose.
- 02A quick text back when a call is missed.
- 03Follow-up on website forms and other new inquiries.
- 04A few simple questions: the service needed, how urgent it is, the address, and when they'd like an appointment.
- 05Booking when there's an open slot, or a callback request when there isn't.
- 06The lead details go into your CRM or another system you already use.
- 07Texts or emails to your team, appointment reminders, and a quick handoff when someone asks for a person.
You can use AI only for after-hours or overflow, so your team keeps the calls they want.
See the full serviceWalk through a sample call.
This is a made-up example, not a live system. Step through it to see what gets captured and where a person takes over.
Sample caller
Dana R.
(814) 555-0134
“No heat since this morning. I’m home after 3 if someone can come out.”
- Service
- Not yet
- Urgency
- Not yet
- Address
- Not yet
- Preferred window
- Not yet
Every number, address, and detail here is made up. It’s only here to show how the flow works.
An after-hours call comes in
The office line isn't answered. The system picks up or follows up on the schedule we agreed to.
Sample workflow · the real flow depends on your phone, calendar, and CRM
Fix the calls first. Add the rest when you need it.
- 02
Lead and Estimate Follow-Up
A follow-up routine for new inquiries and open estimates. Your team gets reminders, draft replies are ready to review, and the record stays in your system where possible.
Details - 03
Workflow Automation Sprint
We pick one process that's causing trouble, map it, and set it up so it runs with less manual work. Good candidates are intake, scheduling, customer updates, estimate reminders, or job closeout.
Details - 04
AI Setup and Team Training
We help you pick a few tools that fit, write clear rules for using them, connect them to your work, and train your team.
Details - 05
Local Growth Support
Website, landing page, local search, and AI-assisted content help through Strohm Media. This is a secondary service, so automation and call handling still come first.
Details
Four steps from a missed call to a fix that works.
We don’t start with software. We start with the part of your week that costs you the most time, set up one process, and test it with the people who will use it.
- 01
Discover
We talk about a normal week. How calls come in, who answers, where leads go, and what keeps getting missed.
- 02
Set it up
We build one flow around the tools you already use, with your services, hours, and wording.
- 03
Test
We run realistic scenarios with your team, including the awkward ones, and fix what doesn't work.
- 04
Improve
After launch, we look at what's working and tighten the flow. Ongoing support is there if you want it.
If your business runs on the phone, this is for you.
Trades and home services, clinics, and professional practices. If your week depends on incoming calls and appointments, you already know the problem.
HVAC
Seasonal spikes, after-hours emergencies, and maintenance reminders.
Plumbing
Urgent calls, quote requests, and a phone that rings while you're under a sink.
Electrical
Panel work, service calls, and estimates that need a timely follow-up.
Roofing
Storm-season volume and long estimate cycles.
Landscaping
Spring rush, recurring maintenance, and quotes sent between jobs.
Cleaning
High inquiry volume, schedule changes, and repeat customers.
Chiropractic
New-patient calls, rescheduling, and reminders between visits.
Dental
Front-desk volume, appointment reminders, and after-hours questions.
Real estate
Showing requests and listing questions that arrive while you're with a client.
Legal
Intake calls, consultation scheduling, and inquiries that land during client work.
Professional services
Accounting, consulting, marketing, and other firms that bill for their time.
Work we’ve done for local businesses.
Two businesses and what changed for each one.
- 01 · Website + Automation
JT3 Hauling
- Before
- A new inquiry could sit until the owner got back from a job.
- After
- The lead gets an automatic reply, and the owner gets the details right away.
- New website
- Owner alerts
- Automatic follow-up
Visit site ↗
- 02 · Website + Automation
Mrs. Red Bottoms Cleaning
- Before
- New inquiries waited in the owner's inbox.
- After
- Each lead goes to the owner and gets a reply in the company's voice.
- Custom website
- Lead routing
- Brand-voice replies
Visit site ↗
A small shop in Altoona.
Strohm Partners is run by Josh Strohm in Altoona. We figure out where your week gets stuck, set up one process around the tools you already use, test it with your team, and stay available when something needs adjusting.
You’ll work with the person building it, not a queue. If a tool won’t earn its keep, we’ll tell you. If the right answer is to leave a process alone, we’ll say that too.
- Serving Altoona, Blair County, and Central Pennsylvania
- Direct email and phone access to the person doing the work
- Ongoing support is optional
Questions we get a lot.
If yours isn’t here, ask on the demo call. We’ll tell you what we think.
No. We start with what you have. If your phone system, calendar, or CRM can handle the work, we build around it. If something is really in the way, we'll tell you and explain the tradeoff before you spend money.
You decide what it handles. Many businesses start with after-hours and overflow only, so your team keeps the calls they want. We review and test every setup with you before it goes live.
The call goes to a person. Depending on your setup, that could be a warm transfer during the day, a callback request with the details attached, or an alert to whoever is on call. Emergency and high-risk calls go to a person.
Only as much as the process needs, and only in the systems you choose to connect. We agree on what can be shared and what stays internal before anything is set up. We won't claim a security certification we can't prove.
A simple flow usually goes from the first conversation to testing in a few weeks. That depends on how quickly we can get access to your phone, calendar, and CRM. We'll give you a realistic sequence before work starts, not a promise made on day one.
The price depends on call volume, what we're setting up, and the systems you already have. We quote after we've seen the work so the number matches what it takes. The 30-minute demo is free, and you don't have to continue afterward.
Then the system helps them. It can handle overflow, after-hours calls, or the repeated qualification questions, then pass the rest to your team with the details already collected.
Yes, if you want it. Some clients want a monthly check-in and adjustments as their call volume changes. Others want to run it themselves after handover. Either is fine. We'll explain what each option includes before you choose.
Let’s look at what’s getting missed.
Bring the part of your week that frustrates you most. We'll look at how it works now and whether we can make it easier. The demo is free, and you don't have to hire us afterward.